Hey There

MEMBERSHIPS:

1 - You can join at any time, with no joining fee. We partner with CLASSFIT for payments and bookings: https://app.classfit.com/Studio/vidaactive

Membership starts at time of joining and you will be billed at the point of joining and every month at the same day/time.

2 - There is a 3 months minimum commitment when purchasing one of our monthly memberships. 

3 - Our Gym Membership gives you access to the gym only.  Please book your sessions in advance. 

4  - When purchasing a membership with a limited number of classes, you will be able to book and attend that number of classes each month, which you need to book in advance.  If booking a gym session, it will count as a class and one of your class credits will be used for the session - unless you chose to pay for that session separately. 

5 - When purchasing an Unlimited Membership, you can book and attend unlimited classes and gym sessions. 

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CANCELLING MEMBERSHIPS

1 - After the initial 3 months, you are able to cancel your membership at any time by giving a minimum of 21 days notice in writing.  Please email admin@vidaactive.club. 

2 - If your notice period is less than 21 days before the next payment, one more payment will be taken.  You will still be able to book and attend classes for one month after your last payment. ​​

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CLASS PACKAGES:

1 - Class Packages are valid for 3 months from the day of purchase, after which time they will expire. 

2 - When buying a class package, you will automatically be given credits for the number of classes you are buying. Each time you book a class you will use one of your class credits until you've run out and need to purchase again before booking further classes. 

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REFUNDS

1 - We do not offer refunds unless there has been a mistake on our part: i.e you emailed us requesting a cancelation of your membership and we did not act on it in time (remember, we need at least 21 days notice); we double charged you; we charged you the wrong amount etc.

2 - We may occasionally need to cancel and/or remove classes from the timetable due to operational reasons.  As we will always endeavour to have a variety of classes available, removing a specific class does not warrant a refund. 

 

CLASS BOOKINGS, CHECK-INS  & CANCELATIONS

1 - Always book a class you wish to attend.  Bookings can be made from 14 days in advance and up to 5 minutes before the class starts. 

2 - Always check-in for the class you are attending. If you don't check in the system will read it as a non-attendance and you may incur a fee. 

2 - Always cancel booked classes you cannot attend with a minimum of 3 hours notice.  

3 - If you cancel a booked class at least 3 hours before the class is due to start, you will receive a 100% refund for that class, either for money paid or credit used. 

4 - Non-attendance and cancellations within 3 hours of a booked class will not warrant a refund. 

5 - Members on Unlimited Memberships get a 3 classes free pass for non-cancellations/attendances each month, after which they will get charged the full class amount if not attending/cancelling in time.

 

CLASS ETIQUETTE:

1 - Please arrive at least 5 minutes before a class is due to start.

2 - For Yoga and Pilates, late-comers will not be admitted so not to disrupt the class. For all other classes, late-comers will be admitted at their own risk of injuries for missing the warm-up. 

3 - Please do not attend classes if you have a cold, flu, covid or any other virus that can be transmitted to other members and staff. 

3 - Vida Active encourages chatting and socializing, but please keep it to a minimum during the class to avoid disruption for other members and/or instructors.

4 - Please be respectful to other members and instructors at all times. 

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STUDIO ETIQUETTE

1 - If using a mat provided by the studio, please always bring a towel to cover it up and/or wipe it with solution and paper provided.

2 - Please do not enter the studio with muddy shoes.

3 - Please leave wet items (coats, umbrellas, shoes) at the allocated space by reception.

4 - Please keep the studio area clear of personal items. 

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LOST PROPERTY:

1 - Property left behind will be dated with the day it is found and kept for 2 weeks.

2 - After 2 weeks, items not collected will be donated to charity or disposed of.

 

ENJOY YOUR WORKOUT!