JOINING

1 - There's no joining fee. However, if you cancel your membership and return within 6 months, a £25 admin fee will be added to your account.

2 - You can swap between the various memberships if your circumstances change. Please speak to reception or email admin@vidaactive.club to request the change.

4 - You can join at any time - membership starts at time of joining and you will be billed at the point of joining and every month at the same day/time, unless you are joining on a free trial.

5 - In the case of a free trial, you will be billed at the end of the free trial period and then every subsequent month until you cancel. To cancel a free trial and not move on to a paid membership, please advise us a minimum of 24 hours before your trial is due to end on admin@vidaactive.club or 07766744871.

 

CANCELLING

1 - You are able to cancel at any time by giving notice in writing by emailing admin@vidaactive.club a minimum of 14 days before your payment is due to come out. 

2 - If your notice period is less than 14 days, one more payment will be taken before the payments stop.  You will still be able to book classes for 1 month after your last payment.

3 - If you cancel your membership and return within 6 months and admin fee of £25 will be charged to your account.

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MEMBERSHIP FREEZING

1 - You can request to have your membership frozen for 1 or 2 months at the time by emailing admin@vidaactive.club.

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REFUNDS

1 - We do not offer refunds unless there has been a mistake on our part: i.e you emailed us requesting a cancelation of your membership and we did not act on it in time (remember, we need at least 14 days notice). 

2 - We may occasionally need to remove classes from the timetable due to operational reasons.  As we will always endeavor to have a variety of classes available, removing a specific class does not entitle you to a refund, although you may request to cancel your membership. 

 

CLASS BOOKINGS

1 - Always book a class you wish to attend.  Bookings can be made up to 14 days in advance.

2 - Always cancel classes you cannot attend with a minimum of 2 hours notice.  

3 - Non-attendance of a booked class and cancellations within 2 hours of the class starting will incur a £4 charge on your account.

 

CLASS ETIQUETTE

1 - Please arrive at least 5 minutes before a class is due to start.

2 - For Yoga and Pilates, late-comers will not be admitted so not to disrupt the class. For all other class, late-comers will be admitted at their own risk of injuries for missing the warm-up. 

3 - Please do not attend classes if you have a cold, flu, covid or any other virus that can be transmitted to other members and staff. 

3 - Vida Active encourages chatting and socializing, but please keep it to a minimum during the class to avoid disruption for other members and/or instructors.

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STUDIO ETIQUETTE

1 - If using a mat provided by the studio, please always bring a towel to cover it up.

2 - Please do not enter the studio with muddy shoes.

3 - Please leave wet items (coats, umbrellas, shoes) at the allocated space by reception.

4 - Please keep the studio area clear of personal items. 

 

ENJOY YOUR WORKOUT!